The Failings Of The Universal Credit System Need To Be Addressed And Addressed Fast

I have tragically seen a case where, due to technical issues on the Universal Credit IT system, one constituent, unknowingly, had their direct rent payments to their landlord diverted. This buildup of rent arrears, which was of no fault of the constituent, but due to the failings of the system led the local authority to consider evicting them. Another family’s direct payments to the landlord were stopped with no warning and led the local authority to cease its duty to house the family leaving them under a real threat of homelessness.

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