Energy meter outrage as Brits tell of horrors over missed discounts: ‘Not eaten for weeks’

Luckily, the reader told Express.co.uk they finally received the voucher just this week. But others are still left waiting as temperatures start to plummet.

Jessica Ruggles, a pensioner who lives alone, is also still waiting to receive a voucher to claim the energy discount. She said: “I have not yet received any vouchers from British Gas in December.

“I have been on to them twice and they tell me the vouchers are issued and held up in the postal strike. I am a pensioner, living alone, totally dependent on electricity for everything.”

This comes as temperatures are set to plunge in brutal cold snap, meaning households will likely need to use up even more energy and could go freezing and hungry.  Caroline Abrahams, Charity Director at Age UK, said: “Although PPMs are included in the Government’s £400 energy bill discount scheme, many are missing out on this much-needed help because of problems with the vouchers that are being issued for those on older meters.”

Article source: https://www.express.co.uk/news/science/1706603/energy-meter-warning-UK-bills-discount-top-up-point-voucher