Government urged to investigate missed energy bill discounts as vulnerable go hungry

To receive the extra cash, these customers have to redeem vouchers sent in the post or via SMS at their local top-up points, but many of these have still not been received, leaving thousands of Britons in the dark amid subzero temperatures. 

Earlier this month, Express.co.uk reported an estimated 1.3 million vouchers for homes with prepayment meters have either been lost, delayed or unclaimed, resulting in hundreds of thousands of people missing out on the Government’s vital discounts. 

Now, a number of organisations, including Which?, Citizens Advice, Age UK and Money Saving Expert and Fuel Poverty National Energy Action, have written a letter to the Government urging it to take action. 

The letter, which is addressed to Business and Energy Secretary Grant Shapps reads: “We are writing to raise our serious concern that vital Government help with energy bills is not reaching hundreds of thousands of people who need it most. 

Article source: https://www.express.co.uk/news/science/1712449/energy-discount-prepayment-meter-voucher-letter