Ofgem orders removal of wrongly fitted prepayment meters with major payout promised

Currently, energy suppliers have agreed to halt prepayment meter installations, following an intervention from Energy minister Grant Shapps, however, this ban will only last until 31st March, which is when Ofgem’s review is set to conclude.

On Tuesday, Ofgem’s chief executive, Jonathan Brearley, said: “I’m telling suppliers not to wait for the outcome of our reviews and to act now to check that prepayment meters have been installed appropriately and, if rules have been broken, [to] offer customers a reversal of installations and compensation payments where appropriate.

“There will also be fines issued from Ofgem if the issue is found to be systemic.”

This comes after months of calls from charities, urging the Government to tackle the crisis, as these prepayment meters were being forcibly installed in the most vulnerable households.

READ MORE: Ofgem launches British Gas probe over forced prepayment meter fittings

Article source: https://www.express.co.uk/news/science/1737896/ofgem-order-removal-prepayment-meters-compensation