“They fled out of Kyiv, and are in Krakow at the moment in Poland. The mum has a national passport, it’s like an ID card, not a full international passport, and she has had to visit a visa office, whereas the others are able to travel without having travelled to a visa office.”
Article source: https://www.huffingtonpost.co.uk/entry/grant-shapps-home-office-refugees_uk_62496cb1e4b068157f7836e6