In the ad, Kristin plays Gloria, a woman struggling to move with the times and win over her two grandchildren as they pay her a visit for Christmas, when she introduces them to her old toy “Pickles the dog”, who fails to impress them.
Article source: https://www.huffingtonpost.co.uk/entry/john-lewis-christmas-advert-2026-watch_uk_6ae988cce4b086126ce95870