Energy bill horror as thousands of households left in the dark over £400 winter support

And while some prepayment meter customers are reportedly finding it difficult to access the discount, the Department for Business, Energy and Industrial Strategy (BEIS) has made an explainer video to provide assistance. 

Around 4.5 million Britons rely on energy prepayment meters, many of them on low incomes, but some are still waiting for the top up voucher from their energy provider. For those who take a card or key to their local top-up point to put credit on their prepayment meter, BEIS explains they need to take a few simple steps to access the money.

But prepayment meter customers need to make sure that their energy suppliers have up-to-date contact details so they can send their vouchers to the right place. They also need to keep watch for their energy vouchers, which are sent the first week of the month from October to March via SMS text, email or post. 

Then, people should visit their local top-up point (which could be a service station, shop or post office), indicated by their supplier with the voucher to redeem it. Next, people should use the card or key in their prepayment meter as usual, and the discount should apply. 

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Article source: https://www.express.co.uk/news/science/1695611/energy-bill-400-winter-discount-prepayment-meter-top-up-voucher