Energy bill nightmare as man charged £55k a month by British Gas due to error

Eventually, her provider refunded her credit and offered compensation “in the region of £75”, later apologising for the delay in resolving the issue. For a short time, she was even unable to see her credit balance whatsoever. 

A British Gas spokesperson said that customers can self-manage their accounts online, including setting up and managing their direct debits. 

This comes as energy bills remain at record highs and are even set to soar by £500 in April when Government support becomes less generous. 

Chancellor Jeremy Hunt has previously said that the Government’s support “can’t last forever” and announced that the current £2,500 price cap will have to rise to £3,000. 

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Article source: https://www.express.co.uk/news/science/1738767/energy-bill-british-gas-direct-debit-error