Octopus Energy undercharges thousands by 99.9 percent and is not expecting a penny back

An Octopus Energy spokesperson told the i paper: “We spotted a system error affecting a very small group of customers with older gas meters which still used imperial measurements.

“The customers in question got a 99 percent discount on their gas usage for a short period of time over winter, which we have honoured up to their latest bill.

“Customers don’t need to worry, the error is now fixed and all those affected have already been contacted.”

This comes as energy bills are costing Britons around double the amount they were being charged in 2021. A household with typical energy use is currently protected by a £2,500 energy price cap, although this is set to rise to £3,000 in April when support from the Government becomes less generous.

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Article source: https://www.express.co.uk/news/science/1737712/octopus-energy-gas-bill-undercharge-error-meter-reading