Outrage as energy firm forcibly installs prepayment meter despite bills being paid

After complaining to UniHomes, Lucy and her housemates were informed that the company would top up the meter. However, little over 24 hours later, the credit ran out, leaving the students without power for a weekend. 

The renters couldn’t even contact UniHomes, as their customer service office was closed on weekends. 

On Monday, the company credited their energy account with £187 for the month, which Lucy noted fell far short of the £380 that the household pays for their “unlimited” energy usage.

Lucy noted that on 21 December, she and her flatmates received a letter from a debt collection agency, claiming they owed Scottish Power £2,632.96.

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Article source: https://www.express.co.uk/news/science/1740673/energy-firm-forcibly-installs-prepayment-meter-student-home-bills-paid