Smart meter ‘nightmare’ as issues force customers to endure higher bills and power cuts

Matt Copeland, from the NEA, said: “National Energy Action would like to see a moratorium on all prepayment meter installs this winter. Whether traditional or smart, the rules and safeguards that govern prepayment meter installs are equivalent. Suppliers must ensure that they follow them.”

Neil Lawrence, director of retail at Ofgem sent energy companies a stern warning: “Smart meter pre-payment switches are on the increase, and we do monitor that data.

“This should only be when it’s safe and practical to do so, and smart meters should not be switched without those appropriate assessments taking place, including identifying vulnerability.

“Ofgem has written to all suppliers to urgently remind them of their obligations. Where they fail to do so, we will take action against them.”

Express.co.uk has contacted OVO Energy for comment. 

If you have had similar issues with your smart meter and would like to share your story with Express.co.uk, please get in touch at jacob.paul@reachplc.com

Article source: https://www.express.co.uk/news/science/1702718/smart-meter-energy-crisis-ovo-energy-bills-power-cuts