Ryanair Voted The UK’s Worst Airline For The Sixth Year In A Row

Rory Boland, Which? travel editor, said of Ryanair’s ranking: “Airfares might seem to be getting cheaper, but only if you don’t fancy sitting with your family and children or taking even a small cabin bag on-board. Increasingly you need a calculator to work out what the final bill will be, especially with Ryanair.”

He added: “It [Ryanair] has spent the last two years cancelling thousands of flights, ruining hundreds of thousands of holidays and flouting the rules on compensation as well. The results of our survey show passengers are fed up. They should switch to one of their rivals, who prove that budget prices don’t have to mean budget service.”

In response to the survey, Ryanair denied it had incurred problems as a result of strikes, arguing that 90% of schedules remained operational on strike days. It also said that “it delivers industry-leading customer service” and claimed that its bag policy has been “simplified” by recent changes.

The poll comes weeks after an earlier survey, also conducted by Which?, revealed Ryanair was voted the worst when it comes to disruptive passengers on flights. According to a passenger survey, one in six passengers said they have flown with a disruptive passenger on board in the last year. 

In October, a video of an elderly black woman being racially abused by a white male passenger on a Ryanair flight went viral, with many calling to boycott the airline altogether.